RETURN POLICY

Items may be returned in store or by mail to the return address listed below. Customers may return any unused, unworn items, with tags attached within 7 days of delivery date or in-store purchase date, by mail or to our store for return anything after qoll be store credit. Exchanges are only accepted within 7 business days, But you have to accept the extra shipping time in between exchanges . All returns must be accompanied by original or gift receipt and customer will receive store credit or refund for the amount paid for the item(s).If it meets the return guidelines. Items will not be returned if the item has been worn, washed, or the tag or hygienic liner has been removed. No cash, credit or debit card refunds will be issued. All clearance items are final sale and may not be returned, exchanged or adjusted for any reason. If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact Customer Support within three business days of the package’s original delivery. If you will ever need to To cancel an order, please call Customer Support within an hour of making the order. Orders cannot be canceled via email.

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To return items, please ensure your return is within the policy period and meets ALL return requirements. How To Return:

 

1. Email Returns@prettyreactions.com ​

2. Please package and ship the items to the return address below. **Please note: Customers are responsible for the shipping costs of their return, as we do not provide return labels. We do recommend using USPS because they are typically the cheaper option. ​ Return Address: 201 Laurel oaks dr Durham NC 27713 ​

3. Expect the return process to take 5-7 business days after it has been delivered . We recommend shipping priority flat rate and keeping your Tracking number until your return is processed. PRETTY REACTIONS Is not responsible for packages lost or damaged in transit. ​

4. After the return is accepted, the customer will receive notifications updating the status of the return. Once the return has been fully processed the customer will receive a store credit or a refund sent via email. We inspect all returned items and reserve the right to deny a return based on the condition. Customers are responsible for all shipping and handling fees for the items returned. We do not refund shipping fees, unless it is an error on our behalf.